[Michlib-l] FW: Damaged items question

[Ann Perrigo]

Often our patrons tell us they would like the damaged book, so we hold it
for them.  And then of course they never come back for them.  I think any
of these that have been on the hold shelf for more than three months can be
tossed.

Ann @ Allegan


On Mon, Sep 23, 2013 at 4:14 PM, Ostrom, Kriss <kriss at mail.lib.msu.edu>wrote:

>  Looks like I failed to send this to the Michlib list … trying again … ***
> *
>
> ** **
>
> I hope we will soon start taking photos in all instances and stop holding
> damaged books.****
>
> ** **
>
>   -- Kriss****
>
> --------------------------------------------------****
>
> Kriss Ostrom, Head, Circulation Services****
>
> Michigan State University Libraries****
>
> 366 W. Circle Dr****
>
> East Lansing, MI 48824****
>
> ** **
>
> 517.884.1943      FAX  517.355.5005****
>
> --------------------------------------------------****
>
> ** **
>
> ** **
>
> *From:* Ostrom, Kriss
> *Sent:* Monday, September 23, 2013 12:13 PM
> *To:* 'Kelly Bennett, Ferndale Public Library'
> *Subject:* RE: [Michlib-l] Damaged items question****
>
> ** **
>
> For a recent situation like this, I wanted to get the in-demand book
> rebound as quickly as possible, so I took three digital photos of it
> (different views) and emailed them to the patron along with an explanation
> of why she has a binding fee charge on her account.  I also kept copies of
> the photos if it becomes an issue in the future.****
>
> ** **
>
> *From:* michlib-l-bounces at mail.mcls.org [
> mailto:michlib-l-bounces at mail.mcls.org <michlib-l-bounces at mail.mcls.org>]
> *On Behalf Of *Kelly Bennett, Ferndale Public Library
> *Sent:* Monday, September 23, 2013 12:03 PM
> *To:* 'michlib-l at lists.mcls.org'
> *Subject:* Re: [Michlib-l] Damaged items question****
>
> ** **
>
> Great question, Tracie. We don’t have a policy per se, but we tend to let
> them sit for about three months. Our procedure is, after an item has been
> identified as damaged, we notify the patron that they will be billed for
> the cost of the item plus a processing fee. The item then stays on our
> damaged shelf until the patron has paid or for about three months, at which
> time we evaluate whether we should get rid of the item or not.****
>
> ** **
>
> I’d be curious to hear others’ responses.****
>
> ** **
>
> Kelly Bennett****
>
> Head of Circulation, Ferndale Public Library****
>
> ** **
>
> *From:* michlib-l-bounces at mail.mcls.org [
> mailto:michlib-l-bounces at mail.mcls.org <michlib-l-bounces at mail.mcls.org>]
> *On Behalf Of *Tracie Alger
> *Sent:* Monday, September 23, 2013 9:59 AM
> *To:* michlib-l at lists.mcls.org
> *Subject:* [Michlib-l] Damaged items question****
>
> ** **
>
> Does anyone have a policy that addresses how long a damaged item is held
> by the library? For example, a patron returns a water-damaged item to the
> book drop and would like to see proof that the item is damaged. We
> currently hold these items in a couple of file cabinet drawers. This
> becomes an issue for space and health reasons. Would be interested in
> formal and informal guidelines as I am going about making formal policies
> for our board to review.****
>
> ** **
>
> Thank you for your help!****
>
> ** **
>
> Sincerely,****
>
> ** **
>
> Tracie Alger****
>
> Assistant Director****
>
> Big Rapids Community Library****
>
> _______________________________________________
> Michlib-l mailing list
> Michlib-l at lists.mcls.org
> http://lists.mlcnet.org/mailman/listinfo/michlib-l
>
>


-- 
Ann Perrigo, Director
Allegan District Library
331 Hubbard Street
Allegan, MI 49010                               269 673-4625

aperrigo at alleganlibrary.org

<aperrigo at alleganlibrary.org>

Good times or bad--your library is here for you!
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