[Michlib-l] [Melcat] MeLCat Request Drops

[Bill Bowman]

There have been about 10 here as well, over the last 2 weeks.f

Bill Bowman
Head of Circulation / IT Manager
Clarkston Independence District Library
248.625.2212 phone
248.625.8852 fax



-----Original Message-----
From: melcat-bounces at mcls.org [mailto:melcat-bounces at mcls.org] On Behalf Of Goupil,Heather
Sent: Thursday, October 02, 2014 11:41 AM
To: michlib-l at mcls.org
Cc: melcat at mcls.org
Subject: Re: [Melcat] [Michlib-l] MeLCat Request Drops

I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been submitted.  These reports have happened in the last two weeks.  We are an Innovative library, just FYI if that’s a factor in any system issues.

I am copying this to the melcat listserv as well for wider responses.

Thanks for starting this discussion, in case there is a larger system problem!

Heather Goupil, MeLCat Coordinator
Capital Area District Libraries - Administration
401 S. Capitol Avenue, Lansing, MI 48933
517-334-1531 | goupilh at cadl.org<mailto:goupilh at cadl.org>
www.cadl.org<http://www.cadl.org/> | zv194



From: michlib-l-bounces at mcls.org [mailto:michlib-l-bounces at mcls.org] On Behalf Of Thomas Moore
Sent: Thursday, October 02, 2014 11:25 AM
To: michlib-l at mcls.org
Subject: [Michlib-l] MeLCat Request Drops

Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?

We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?

Thanks for your input,

Thomas Moore
Adult Services Librarian
Delta Township District Library
5130 Davenport Dr.
Lansing, MI 48917
517-321-4014 x603
tmoore at dtdl.org<mailto:tmoore at dtdl.org>
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