[Michlib-l] [ill-l] Re: [Melcat] MeLCat Request Drops

Thu Oct 2 16:34:26 EDT 2014

We have had a few drop lately as well.

On Thu, Oct 2, 2014 at 3:26 PM, Deahl, Jonathan <jdeahl at twp.waterford.mi.us>
wrote:

> We occasionally receive an item that has no matching request in the patron
> record as well, but I haven't noticed it happen recently.  Usually, when I
> investigate materials coming in that have no hold record, it looks as
> though the item had already been received and returned by the patron and
> somehow made its way back to us after it was returned.  I've had no
> complaints from patrons that they've requested an item that dropped off of
> their account before it arrived.  We're a DCB 2 library if that helps.
>
>
> Jonathan Deahl
> Circulation Services Coordinator
> Waterford Township
> Public Library
> 5168 Civic Center Dr
> Waterford MI 48329
> p. 248.618.1618
> jdeahl at twp.waterford.mi.us
>
>
>
> -----Original Message-----
> From: melcat-bounces at mcls.org [mailto:melcat-bounces at mcls.org] On Behalf
> Of Judy Dyki
> Sent: Thursday, October 02, 2014 2:50 PM
> To: melcat at mcls.org; michlib-l at mcls.org
> Subject: Re: [Melcat] [Michlib-l] MeLCat Request Drops
>
> In our case, we ARE receiving books for our students that have no matching
> request in the patron record.  The lending libraries ship the books, and by
> the time we receive them, the requests have dropped off the patron records.
>
> Judy
>
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Judy Dyki
> Library Director
> Cranbrook Academy of Art and Art Museum
> 39221 Woodward Avenue, Box 801
> Bloomfield Hills, MI  48303-0801
> 248-645-3364 voice
> 248-645-3464 fax
> jdyki at cranbrook.edu
>
>
>
> -----Original Message-----
> From: melcat-bounces at mcls.org [mailto:melcat-bounces at mcls.org] On Behalf
> Of Graff, Susan
> Sent: Thursday, October 02, 2014 2:45 PM
> To: melcat at mcls.org; michlib-l at mcls.org
> Subject: Re: [Melcat] [Michlib-l] MeLCat Request Drops
>
> Good Afternoon,
>   I'm wondering about those  cases of the Melcat InTransit request, aside
> from whether the patron gets an email or not.  If it is InTransit status
> that means the lending library intended to send, did indeed check it out.
> If the book doesn't arrive at the borrowing library (if you aren't getting
> a bunch of books that have no matching request in the patron record) then
> this might be a symptom of books turning around in shipment.
> Book is InTransit, gets turned around and sent back to lender, lender
> checks it in and the request is gone from the Borrowing patron record.
> Could that be part of the problem?
>
> Susan Graff
> InterLibrary Services/Stacks Maintenance Michigan State University
> Libraries,
> 517-884-6459
>
>
>
>
>
>
>
>
> -----Original Message-----
> From: michlib-l-bounces at mcls.org [mailto:michlib-l-bounces at mcls.org] On
> Behalf Of Barbara Dinan
> Sent: Thursday, October 02, 2014 1:54 PM
> To: Goupil,Heather
> Cc: melcat at mcls.org; michlib-l at mcls.org
> Subject: Re: [Michlib-l] MeLCat Request Drops
>
> My apologies if you have already considered this ... Have the patrons in
> question updated their emails on their MeL accounts? (MeL issues a default
> email and patrons need to change them to their personal emails.)
>
> If the lending library can not fulfill the request, an email is sent to
> the patron to let them know that the request will be canceled. If MeL
> doesn't have the patrons' email, then it could look like what you have
> described -- the request would "disappear" and the receiving library would
> have no notice because there was nothing for them to receive.
>
> Every time I have had a patron complaint about dropped or missing MeL
> requests, this has turned out to be the case.
>
> I hope this helps.
> Barb Dinan
> Plymouth Library
>
> > I have had complaints from patrons on In Transit MeLCat items dropping
> > from accounts, but have not been able to verify these reports at this
> > time, so no help ticket has been submitted.  These reports have
> > happened in the last two weeks.  We are an Innovative library, just
> > FYI if thatâ€™s a factor in any system issues.
> >
> > I am copying this to the melcat listserv as well for wider responses.
> >
> > Thanks for starting this discussion, in case there is a larger system
> > problem!
> >
> > Heather Goupil, MeLCat Coordinator
> > Capital Area District Libraries - Administration
> > 401 S. Capitol Avenue, Lansing, MI 48933
> > 517-334-1531 | goupilh at cadl.org<mailto:goupilh at cadl.org>
> > www.cadl.org<http://www.cadl.org/> | zv194
> >
> >
> >
> > From: michlib-l-bounces at mcls.org [mailto:michlib-l-bounces at mcls.org]
> > On Behalf Of Thomas Moore
> > Sent: Thursday, October 02, 2014 11:25 AM
> > To: michlib-l at mcls.org
> > Subject: [Michlib-l] MeLCat Request Drops
> >
> > Are any other libraries having trouble with MeLCat requests being
> > dropped from patron accounts?
> >
> > We have been getting more and more complaints from patrons over the
> > past several weeks about their requests disappearing from their MeLCat
> > accounts. It seems to be happening before items are in transit, but we
> > are not receiving any notice that the holds have been cancelled. We
> > are hearing about it so often and it has been happening so much more
> > lately that it is clear that it is not just patron error. Has anyone
> > else been having the same issue?
> >
> > Thanks for your input,
> >
> > Thomas Moore
> > Adult Services Librarian
> > Delta Township District Library
> > 5130 Davenport Dr.
> > Lansing, MI 48917
> > 517-321-4014 x603
> > tmoore at dtdl.org<mailto:tmoore at dtdl.org>
> > _______________________________________________
> > Michlib-l mailing list
> > Michlib-l at mcls.org
> > http://lists.mlcnet.org/mailman/listinfo/michlib-l
> >
>
>
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-- 
Elisabeth Dennis
Library Assistant 5
Access Services
Van Pelt and Opie Library
Michigan Tech University
Houghton, MI  49931
906/487-3140
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