[Michlib-l] Patron behavior/conduct policies

[Christine Hage]

Policy Statement

Customer service is a top priority of the library. All library customers
will be treated promptly and respectfully without regard to age, gender,
sexual orientation, race, ethnicity, disability, language proficiency,
social or economic status.





Regulations



    1.  Staff members are responsible for providing the best customer
service possible and are empowered to make decisions that will ensure the
best experience for each customer while balancing the needs of the
individual with the overall needs of library customers throughout the
library district.

    2.  When answering the phone, a library employee will identify him or
her self and the department in which (s)he works. All staff will wear name
tags so that customers can recognize them as library employees.

    3.  Staff will assist customers on a first come, first served basis to
the extent possible without infringing on the service needs of other
customers.

    4.  Staff members will enable successful library use by assisting
customers with the library’s resources and equipment.

    5.  In cases where the library’s resources are not sufficient to meet
customer demand, staff will offer interlibrary loan service or refer
customers to other libraries with more appropriate collections. Whenever
possible staff will contact the agency to which a customer is being
referred to insure that the information, material or equipment needed is
available.

    6.  A customer with complaints about the service received or about
library policy shall be referred to the senior staff on duty at the time or
to the library director. The business cards of senior staff and the library
director are available at all service desks.



Approved: January 14, 2008

Rochester Hills Public Library Board of Trustees



Christine Lind Hage
Director, Rochester Hills Public Library
500 Olde Towne Road
Rochester, MI 48307-2043
248/650-7122

Raising a reader is: Talking * Singing * Reading * Writing * Playing


On Mon, Jun 13, 2016 at 9:52 AM, Sheryl Mase <smase at mmll.org> wrote:

> Here are some sources, Nanette and others:
>
> http://www.libsuccess.org/Rules_of_Conduct/Patron_Behavior
>
> http://www.southfieldlibrary.org/about-us/general-information/rules-of-conduct
> https://www.ypsilibrary.org/using-library/policies/patron-behavior
> http://www.aadl.org/aboutus/patrons
>
> *~Sheryl*
> ~~~~~~~~~~~~~~~~~~~~~~~~
> Sheryl L. Mase, Director
> Mid-Michigan Library League
> 201 N. Mitchell, Suite 302, Cadillac MI 49601
> 231-775-3037 ~ smase at mmll.org
> http://mmll.org ~ visit us on facebook <https://www.facebook.com/4mmll>
>
>
>
>
> -------- Original Message --------
> Subject: [Michlib-l] Patron behavior/conduct policies
> From: Nannette Miller <erlib.director at gmail.com>
> Date: Sun, June 12, 2016 8:41 pm
> To: michlib-l at mcls.org
>
> Looking for patron conduct policies. If you would share, or send a link if
> it's on your website, I would appreciate it very much.
>
> Thank you!
>
> Nannette
>
> --
>
> Nannette Miller | Director
> Elk Rapids District Library
> 231.264.9979 | erlib.director at gmail.com | elkrapidslibrary.org
> ------------------------------
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