[Michlib-l] Handling Faxes

Kelly Bennett kelly at ferndalepubliclibrary.org
Mon Oct 3 17:10:44 EDT 2016

1. Yes (we use FAX24)
2. No (it's in the same room as our self-service copy machine, very close
to the Circulation Desk)
3. We tell patrons that inquire about faxing that it is a self-service
machine and give them basic directions but tell them that if they need
help, they can see someone at the desk. If a patron insists on help before
trying it, we will help.
4. For incoming faxes, patrons can have them sent to our staff machine for
$1.00 a page. It's a relatively rare occurrence, and those that do it will
call ahead so that we can look out for it and set it aside for them to pick

Kelly Bennett
Head of Circulation, Ferndale Area District Library
Ferndale, MI

On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman at tln.lib.mi.us> wrote:

> Dear Colleagues, I'm doing a survey to find out how other libraries handle
> faxes.
> 1. Do you have self service?
> 2. Do you keep the fax machine behind the service area where only staff
> can process it?
> 3. Do you keep the fax machine in a public area and give patrons a choice
> of whether they want to do it themselves or get help with it?
> 4. Any other configurations of fax service?
> Thanks for your input!
> Jaema
> --
> Jaema Berman
> Director
> Addison Twp. Public Library
> 1400 Rochester Rd.
> Leonard, MI 48367
> Phone: 248-628-7180
> Fax: 248-628-6109
> http://www.addisontwp.michlibrary.org
> “Today a reader, tomorrow a leader.”
> Margaret Fuller
> 1810-1850
> Some books are to be tasted, others to be swallowed, and some few to be
> chewed and digested. ~ Francis Bacon
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