[Michlib-l] Baker & Taylor price changes

[Janelle Thomas]

Hey, Melissa - that's great information to know. Thank you for sharing! :)

I have noticed that the "estimated balance" is what it implies. Which I
agree can certainly seem shady. I concur that it's very important for all
of us to share our findings

Take care! 😋
On Wed, Sep 7, 2016 at 11:46 AM Melissa Huisman <mhuisman at hudsonville.org>
wrote:

> Hi!  Been pondering this question and wondered if everyone else has had
> the same response from Baker & Taylor in response to their price changes
> between the time of ordering and the time of receiving:
>
>
>
> For example, often, when ordering something through their TS360 site –
> they list the price, but when it actually comes – the price is higher.
>   Most times it is not that significant, but it adds up.  Today I had two
> that were actually each $5 higher than their advertised price.
>
>
>
> When I asked a few months ago, I was told that the prices that I see
> listed in their online catalog were not set in stone – and that they
> reserve the right to raise the price.  The only way around this is to do
> this:  Each time you want to order books, build your cart, but, instead of
> ordering right then and there, ask for a quote to be sent to you.  This
> quote is good for 30 days and the prices listed in the quote will be
> honored.
>
>
>
> This just seems like a ploy to get you to NOT ask for a quote – because
> who has time to wait for that?  And, in this day and age, don’t you think
> they could get their prices changed on their website quickly.  Or, do they
> wait until an order is placed – then go find the current price?
> Regardless, I don’t think this is a good business practice.  I make
> ordering decisions based on the prices that I see at that time – and it
> seems like false advertising to change it.  Maybe it is in their fine print
> – but the website doesn’t clearly state that the price is subject to change.
>
>
>
> Has anyone successfully asked for refunds?
>
>
>
> Thanks!  Melissa
>
>
>
>
>
> *Melissa Huisman, Library Director*
>
> Gary Byker Memorial Library of Hudsonville
>
> 3338 Van Buren Street, Hudsonville MI  49426
>
> Phone:  616-669-1255 X 5   Fax:  616-669-5150
>
> Email:  mhuisman at hudsonville.org
>
>
> _______________________________________________
> Michlib-l mailing list
> Michlib-l at mcls.org
> http://mail2.mcls.org/mailman/listinfo/michlib-l
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail3.mcls.org/pipermail/michlib-l/attachments/20160907/f662b17c/attachment.html>