[Michlib-l] Managing for Service Excellence-Program at the Novi Library

[Christina Salvatore]

*Managing for Service Excellence*

*Novi Library*

*Monday, May 8, 15 & 22*

*7:30-9am*



Wish your staff cared about service as much as you do? Would you like to
train your team to handle the most difficult customers with ease? Then this
series is for you! Network with other community leaders who strive for
service excellence, ideate solutions to some of your stickiest service
challenges, and learn works in-real-life methods to exponentially increase
your repeat and referral business.



Sessions led by, Marilyn Suttle, coauthor of best-selling management
book, *Who’s
Your Gladys.*



See attached flyer for more information.



Registration required and can be done by visiting *novilibrary.org
<http://novilibrary.org>* or calling *248-349-0720.*





[image: Description: Description: Description: Description: Description:
Description: Description: Description: Description: Description:
Description: New Logo 1 inch rgb for web]*Christina Salvatore* |
Communications Coordinator

Novi Public Library |45255 West Ten Mile Road | Novi, MI  48375

Phone 248-869-7213|Fax 248-869-7242

www.novilibrary.org

*Inform. Inspire. Include.*
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