[Michlib-l] CPL Job Posting
Shipra Sharma
sharmas at cantonpl.org
Tue Jul 18 14:07:05 EDT 2017
Canton Public Library currently has a new position open with the Circulation Services Department (now through July 28, 2017.) Following are the main details of the position along with the Job description and requirements.
Job Title: Circulation Assistant I
Supervisor: Barb Gudenburr - Circulation Services Supervisor
Starting Wage: $12.00 - $12.46 per hour
Scheduled Hours: Twenty Five (25) hours per week (includes evening and weekend hours)
Benefits: Prorated: Vacation time, Sick time and Holidays
Apply to: Marian Nicholson, Department Head - Business Services
Email: nicholsonm at cantonpl.org<mailto:nicholsonm at cantonpl.org>
Application Deadline: 6:00 PM on Friday, July 28, 2017
Application packets must include: a cover letter, an official CPL employment application (available at cantonpl.org<https://www.cantonpl.org/sites/default/files/CPL_Employment_Application.pdf>) and a resume. Only complete application packets (which include a current CPL application form<https://www.cantonpl.org/sites/default/files/CPL_Employment_Application.pdf>, resume and cover letter) received or postmarked by 6:00 PM on Friday, July 28, 2017 will be considered. Incomplete application packets will not be reviewed.
POSITION SUMMARY
Under the management of the Circulation Services Department Head, the Circulation Assistant provides direct and indirect service to library patrons at the public service desks; procures and processes items, articles and records from other libraries for the use of Canton residents; and is responsible for accurate and efficient check-in, reshelving, and retrieval of library materials. Due to the varied responsibilities, this position is differentiated by grade, based on job functions. Grades are described as Circulation Assistant I and Circulation Assistant II. The nature of the work requires evening and weekend hours. This position is classified as a regular part-time position and is non-exempt from overtime.
PRIMARY DUTIES AND RESPONSIBILITIES CIRCULATION ASSISTANT I
* Respond to gate alarm when it sounds, following established procedures.
* Greet patrons and answer directional questions.
* Assist patrons in the use of printer/copier/scanners, low-vision magnifying devices, self-check stations and other equipment following established procedures.
* Issue correct borrower's card or renew existing cards after determining eligibility and following established policies and procedures.
* Explain to patrons the purchase and use of copy cards, and assist in their use.
* Accurately and efficiently checkout materials to patrons following established procedures.
* Collect and handle money, checks, and credit card transactions for payment of fines, fees, and other charges in accordance with library policies and guidelines.
* Accurately and efficiently check in returned materials, following established procedures to ensure completeness and good condition of the items. Handle and resolve exceptions according to established practices and procedures.
* Respond to patron questions regarding their library account, following established policies and procedures to select an appropriate solution and communicating options to the patron to resolve the situation.
* Pack/unpack items for delivery following established procedures
* Place items in correct location on hold shelves, appropriate carts, or other appropriate area, following established procedures.
* Support Business Service Office or Security with Community Room usage.
* Assist in other areas of Circulation Services performing duties of Circulation Assistants and Pages in all grades as needed.
* Assist in opening or closing of library (specific shifts)
* Contact patrons when items with multiple pieces have not been returned intact and follow through with established procedures to get materials back into circulation.
* Refer patron queries and issues beyond the scope of authority to the Circulation Services Department Head, or Director.
* Stay informed of library news and events via review of all forms of library communication: website, email, SharePoint, library newsletter and blog. Contribute content as appropriate.
* Knowledge of library policies and the ability to enforce them using a polite and professional approach.
* Accept special assignments or duties in support of the library's goals and objectives.
REQUIRED QUALIFICATIONS AND SKILLS
* Good understanding and application of accepted public library practices.
* High level verbal and written communication skills.
* Consistent display of public service attitude that reflects the library's values.
* Efficient and accurate keyboarding.
* Punctuality and dependability.
* Proficiency with Microsoft Office applications and common office equipment.
* Ability to coordinate own work with the work of others.
* Ability to operate cash register and credit card equipment.
* Ability to work with patrons of varied backgrounds, ages, and abilities.
* Delivery of tactful and decisive explanations to an audience not always receptive to the information being communicated.
* Ability to multi-task e.g. answer telephone while assisting patrons in person.
* Maintain neat and orderly library appearance throughout each shift.
* Ability to effectively exercise initiative and independent judgment, and assume responsibility without close supervision.
* Knowledge of library operations and services, including an understanding of and adherence to the privacy rights of patrons.
* Ability to maintain discretion in handling confidential library matters.
PREFERRED QUALIFICATIONS
* Additional general education, typically an associate's degree or equivalent combination of education and experience.
* Prior experience in a public library or comparable customer service experience.
* Familiarity with Innovative Interfaces Inc.'s Millennium automation system.
ESSENTIAL FUNCTIONS
* Sufficient physical agility to stand, walk, bend, stoop, reach, sit, lift up to 40 lbs., and push carts weighing up to 200 lbs.
* Manual dexterity and visual acuity sufficient to grab, hold, and shelve materials and read small print on labels.
* Sufficient clarity of speech and hearing which permits the employee to communicate in writing and verbally.
* Sufficient vision which permits the employee to produce and review a wide variety of materials in both electronic and hard copy form.
* Ability to work effectively under stressful conditions in a fast-paced environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not a contract between the library and the employee. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The library reserves the right to revise this job description at its discretion.
The Canton Public Library is an EEO employer.
[vsmCPLlogo]
Shipra Sharma
Administrative Assistant-HR
sharmas at cantonpl.org<mailto:sharmas at cantonpl.org>
Canton Public Library<http://www.cantonpl.org/>
1200 S. Canton Center Rd., Canton, MI 48188
734-397-0999 x1068
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