[Michlib-l] User Services Coordinator

[Jonathan Scherger]

Western Michigan University Libraries seeks a User Services Coordinator to join the User Services team. This position is responsible for providing excellent customer service, assisting library users with a wide range of transactions, and for opening/closing Waldo Library during evening and weekend hours.

Major Duties

- Responsible for assisting library users with a wide variety of transactions and inquiries related to identifying, locating, and using library resources; circulating materials; interpreting library policies; resolving user account issues; and addressing computer, networking, printing and other technical support issues.

- Provides support for library research, circulation, reserves, and other services, technical support for end-users of public computing and printing; clarification and interpretation of library policies and procedures. Works with Libraries’ integrated library management software and online resources to support patron transactions and inquiries.

- Assists with hiring, training, and scheduling student employees. Supervises student employee interactions in order to ensure high quality customer service.

- Ensures a safe environment for users and security for library resources, equipment, and building facility. Monitors the custodial and maintenance environment of Waldo Library and initiates appropriate actions.

- Works on various projects as needed.

- Opens and closes Waldo Library during evening and weekend hours. Expected shift is Sun-Thurs, 5:30 p.m. to 2:30 a.m. during fall/spring semesters, and Sun-Thurs 3:30 p.m. to 12:30 p.m. during the summer. Adjustments to the schedule for holidays and absences is required.

Minimum Qualifications

- Bachelor's degree or higher in related field from an accredited institution, or equivalent combination of education and experience.

- Two years' relevant experience.

- Strong interpersonal, written, and verbal communication skills.

- Excellent customer service skills.

-Experience using MS Office Suites software, using internet correspondence such as email and chat, and have basic computer/printer maintenance skills.
- Experience working in a public service role.

-Ability to respond to emergencies such as directing library users to safe locations during severe weather, and following established procedures and contacting appropriate emergency response units in case of illness or injury to users or staff.

-Ability to work irregular shifts and extended hours, including evenings and weekends.

Desired Qualifications

- Three years of academic library experience.

- Supervisory experience.

- Working knowledge of an Intergrated Library system.

- Familiarity with academic research terminology and library databases.


For complete description, minimum requirements and application procedures, visit our website at:  www.wmujobs.org/applicants/Central?quickFind=56514<http://www.wmujobs.org/applicants/Central?quickFind=56514>. Only applications submitted through this site will be considered. Posting # 00000327.

WMU is an Equal Employment Opportunity/Affirmative Action Employer. Minorities, women, protected veterans, individuals with disabilities and all other qualified individuals are encouraged to apply.

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