[Michlib-l] Novi Public Library Employment Opportunity - Support Services Supervisor - 28-hours

[Marcia Dominick]

*EMPLOYMENT OPPORTUNITY:*

*Position: Support Services Supervisor (Customer Service), Permanent Part
Time*



*Direct Job Responsibilities:*

·         Direct Supervisor for a designated number of Clerks.

·         Supervises the ordering and management of the Circulation
supplies inventory.

·         Supervises the routine printing and maintenance of the
Circulation public documentation supplies.

·         Supervises the Automatic Sorting Technology machine and software,
including their configuration and maintenance, in connection with the IT
Department.



*General Supervisor Responsibilities:*

·         Assists Department Head with hiring and training of new employees.

·         Assists Department Head in supervising the Support Services
Department staff including developing policies and procedures, conducting
staff evaluations, maintaining timecards, and scheduling and maintaining
appropriate staffing levels within Support Services.

·         Performs all duties assigned in the ILS Module accurately and
efficiently; problem solves patron and catalog issues; assists staff with
problem solving; assists Library patrons while employing the Library’s and
City of Novi’s customer service principles.

·         Performs workroom duties and other tasks as assigned, including
sorting and loading carts for shelving; shelving of materials; shelf
reading; processing holds, returns, and other materials from delivery;
material processing and maintenance; troubleshooting and maintenance
operations of the AST System; and registering cash, check, and credit card
transactions.

·         Adapts and responds to multiple priorities, interruptions and
demands; communicates effectively with patrons, co-workers, and
professional colleagues; resolves problem situations and collaborates
across departments in a positive manner.

·         Retains knowledge and stays up-to-date on current Library
policies and procedures.

·         Responsible for the overall orderliness of the Library’s
collections, display areas, and department areas.  Supervises the opening
and closing procedures for the Support Services Department.

·         Performs other duties as assigned.



*Job Requirements:*

·         High school diploma or equivalent required; Bachelor’s Degree
preferred.

·         One year supervisory experience required.

·         Knowledge of alphabetical, numerical and decimal systems of
arrangement.

·         Proficient in MS Office, Internet browsers, and other computer
related technology.

·         Ability to take direction willingly and easily adaptable to
change.

·         Enthusiastic, positive, friendly and approachable.

·         Strong attention to customer service.

·         Strong obligation to confidentiality.

·         Strong organizational skills and attention to detail.

·         Strong verbal, written, and interpersonal communication
skills.

·         Physical mobility, vision, hearing, and manual dexterity
essential.

·         Ability to operate a full size vehicle.

·         Maintain physical condition necessary for sitting, standing,
bending, and/or walking for extended periods of time; stooping; crouching;
reaching; carrying books or boxes of books; pushing book carts; seeing;
keyboarding; using the telephone; lifting, pushing,

pulling or carrying objects weighing up to 50 pounds; push or pull with
wheeled cart up to 500 pounds; operating assigned equipment; picking up
litter; spreading ice melt.

·         Evening, weekend, and some holiday hours are required.



*Hours:  *28 hours per week

·         Monday, 3 – 9 p.m.

·         Tuesday, 3 – 9 p.m.

·         Friday, 9:30 a.m. – 6 p.m.

·         Saturday, 9:30 a.m. – 6 p.m.



*Salary:*  $14.31 per hour



*Benefits:* Time benefits (vacation, personal business, holiday, and sick)
based on a part-time employee formula.



*Application:  *

·         Resume, cover letter and application required

·         Available at
http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx

·         Send to: Marcia Dominick, Administrative Assistant

   Novi Public Library

   45255 W. Ten Mile Rd.

   Novi, MI   48375

·         E-mail: mdominick at novilibrary.org



*Deadline:*  Tuesday, July 24, 2018 at 5 p.m.







[image: Description: Description: Description: Description: Description:
Description: Description: Description: Description: Description:
Description: Description: New Logo 1 inch rgb for web]*Marcia Dominick* |
Administrative Assistant

Novi Public Library |45255 West Ten Mile Road | Novi, MI  48375

Phone 248-869-7211|Fax 248-349-6520 |Administration Office 248-869-7204

www.novilibrary.org

*Inform. Inspire. Include.*
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