[Michlib-l] Job Opening-Library User Services Customer Support

[John Szilagyi]

Lansing Community College Library is seeking to hire a part-time Para-Professional Library User Services Customer Support member to join our team. Individuals who are student centered, possess excellent customer services skills, and are team oriented are encouraged to apply.
The Library User Services Customer Support member is responsible for front-line customer assistance, satisfactorily resolving problems, responding to requests, assisting with library outreach and special projects, and ensuring the safety and upkeep of the library facility. Further, this person will assist with the hiring, training, work delegation and oversight of library student employees.
Required qualifications:

  *   Associate's degree OR an equivalent combination of post-secondary training and work experience.
  *   Customer service experience.
  *   Familiarity with a variety of computer technologies.
  *   Excellent interpersonal skills.
  *   Ability to work both independently and collaboratively within a team environment.

Preferred qualifications:

  *   Experience with oversight of student employees and/or projects.
  *   Familiarity with library services and operations.
  *   Experience in an academic setting.

This is a 28 hour per week position.

To apply and for more information, please visit:
 https://lcc.csod.com/ats/careersite/JobDetails.aspx?site=3&id=423


John Szilagyi, MLIS
Manager of Library User Services and User Experience
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