[Michlib-l] Job Posting: Assistant Director/Head of Customer Experiences

[Jennifer Amormino]

EAST LANSING PUBLIC LIBRARY
JOB POSTING

AVAILABLE POSITION:  Assistant Director/Head of Customer Experiences

PAY RANGE:				  $60,173.84 - 84,311.62
(dependent on experience)

HOURS PER WEEK:		Full-time, Exempt; At-Will position,
with benefits
									
 Includes night and weekend hours   

Reports to: Library Director
Department: Administration


PURPOSE:
The East Lansing Public Library (ELPL) is looking for someone who is
dynamic, innovative, customer-service oriented, flexible and
detail-oriented to be our Assistant Director/Head of Customer
Experiences.  This position requires a flexible schedule and someone
with upper management, administrative and supervisory experience, as
well as someone who is adept at programming; collaborating; running
operations; and developing staff.


ESSENTIAL POSITION FUNCTIONS AND REQUIREMENTS 
• At least four years of upper management, administration and
supervisory experience
• Knowledge of public library practices, management and supervisory
techniques, scheduling, collection development and technology
applications 
• Knowledge of personnel management and public library budgetary
practices and responsibilities 
• Ability to learn and efficiently operate library computer system,
with peripherals, and programs 
• Proven leadership and management skills that foster teamwork,
effective communication, innovation and an engaged staff
• Ability to plan, implement and evaluate effective library services,
strategies and facilities 
• Ability to evaluate, hold accountable and develop staff
• Ability to create, plan and execute innovative, engaging programs
• Excellent organizational, problem-solving, process management and
facilitation skills 
• Ability to appropriately handle confidential and sensitive
information, with discretion and trust 
• Evidence of past community involvement 
• Ability to write and communicate a staff schedule on a monthly and
daily basis
• Strong commitment to public service 
• Excellent interpersonal skills and public service manner for modeling
customer service expectations
• Ability to interact harmoniously and communicate well with staff and
customers
• Excellent communication skills, oral and written, and
public-speaking/presentation skills 
• Excellent computer and Internet skills
• Flexibility to adapt to changing situations and to vary work
schedule; must be willing and able to work nights and weekends—including
Saturdays and Sundays 
• Masters degree in Library Science from an ALA accredited college or
university
• Valid driver's license, acceptable driving history and personal
automobile for job-related transportation 
• Satisfactory criminal background check 

For a more complete job description please visit:
www.elpl.org/working-at-the-library

PHYSICAL DEMANDS
1) Ability to sit and use computer for extended periods and operate
standard office equipment
2) Ability to lift and move up to fifty (50) pounds; set up tables and
chairs for programs
3) Ability to perform repeated reaching, bending and squatting
4) Ability to crouch and kneel to reach equipment near the floor
5) Ability to work effectively under stressful conditions in a
fast-paced environment
6) Travel by automobile is required

WORKING ENVIRONMENT
1) Majority of work performed in library environment and East Lansing
community
2) Requires schedule changes before, during and after scheduled
programs
3) Requires evenings and/or weekends
4) Requires periodic participation and attendance at events and
training

The East Lansing Public Library is a 26,000 square foot facility
centrally located within the East Lansing Community. The newly-remodeled
library includes meeting room spaces, quiet study areas, a teen reading
area, an 1,100 square foot Maker Studio, and over 3,000 square feet of
children’s space. The library is located just north of Michigan State
University (MSU) and is committed to providing services to the diverse
MSU/East Lansing community. We employ more than 30 full- and part-time
staff committed to providing a place and resources where people gather
to share information and ideas to enrich lives and foster community. 

This position posting is not intended to be a complete list of all
responsibilities, skills or working conditions associated with position
and is subject to review and change at any time in accordance with the
needs of the East Lansing Public Library. Reasonable accommodations may
be made to enable someone with a qualifying disability to perform the
essential functions of the position.

APPLY:		 East Lansing Public Library 
					Attention: Jennifer Amormino,
Executive Assistant
				    950 Abbot Road
				    East Lansing, MI 48823
				    jamormi at cityofeastlansing.com
				    Please fill out a General Employment
Application at www.cityofeastlansing.com/216/How-to-Apply
					Include resume and cover
letter.
		    
DEADLINE:    July 20, 2018

EAST LANSING IS AN EQUAL OPPORTUNITY EMPLOYER



Jennifer Amormino 
East Lansing Public Library
Executive Assistant to the Library Director
Volunteer Assistant Coordinator
517.319.6863
jamormi at cityofeastlansing.com
Follow me on the catalog
( https://elpl.bibliocommons.com/user_profile/724510299) 
 



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