[Michlib-l] Novi Public Library Employment Opportunity - Support Services Clerk - 19 hours

[Marcia Dominick]

*EMPLOYMENT OPPORTUNITY:*



*Position:  Support Services Clerk (Customer Service), Permanent Part-Time*



*Job Duties:*

·         Performs all duties assigned in the ILS Module accurately and
efficiently; problem solves patron and catalog issues; assists Library
patrons while employing the Library’s and City of Novi’s customer service
principles.

·         Performs workroom duties and other tasks as assigned, including
sorting and loading carts for shelving; shelving of materials; shelf
reading; processing holds, returns, and other materials from delivery;
troubleshooting and maintenance operations of the AST System; answering
main phone, directing calls, and making public address announcements as
needed; and registering cash, check, and credit card transactions.

·         Adapts and responds to multiple priorities, interruptions, and
demands; retains knowledge and stays up-to-date on current Library policies
and procedures; communicates effectively with patrons, co-workers, and
professional colleagues; resolves problem situations and collaborates
across departments in a positive manner.

·         Assists with opening and closing procedures for the Support
Services Department.

·         Assists with the overall maintenance and orderliness of the
Library’s collections, display areas, and department areas.

·         Assists in accomplishing the Library’s and the Support Service
Department’s goals.

·         Assists, as assigned, to perform Outreach Services duties.
Prepares and delivers materials to various senior and homebound facilities
utilizing the Library vehicle; loads and unloads materials from carts.

·         Assists, as assigned, to perform Technical Services duties.
Performs acquisitions duties, cataloging, MARC record maintenance,
materials processing and maintenance, and processing of ILL and MeLCat
materials.

·         Seeks professional continuing education, both organized and
casual, with an air toward keeping services current and appropriate for the
patrons.

·         Performs other duties as assigned.



*Job Requirements:*

·         High school diploma or equivalent required; Bachelor’s Degree
preferred.

·         Knowledge of alphabetical, numerical, and decimal systems of
arrangement.

·         Proficient in MS Office, Internet browsers, and other computer
related technology.

·         Ability to take direction willingly and easily adaptable to
change.

·         Enthusiastic, positive, friendly and approachable.

·         Strong attention to customer service.

·         Strong obligation to confidentiality.

·         Strong organizational skills and attention to detail.

·         Strong verbal, written, and interpersonal communication
skills.

·         Physical mobility, vision, hearing, and manual dexterity
essential.

·         Maintain physical condition necessary for sitting, standing,
bending, and/or walking for extended periods of time; stooping; crouching;
reaching; carrying books or boxes of books; pushing book carts; seeing;
keyboarding; using the telephone; lifting, pushing, pulling or carrying
objects weighing up to 50 pounds; push or pull with wheeled cart up to 500
pounds; operating assigned equipment; picking up litter; spreading ice melt.



*Hours:  *19 hours per week

·         Sunday, 1 – 6 p.m.

·         Monday, 5 – 9 p.m.

·         Thursday, 4 – 9 p.m.

·         Alternating Friday/Saturday, 9:30 a.m. – 2:30 p.m.



*Salary:*  $11.56 per hour



*Benefits:* None



*Application:  *

·         Resume, cover letter, and application required.

·         Available at
http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx

·         Send to:           Marcia Dominick, Administrative Assistant

           Novi Public Library

           45255 W. Ten Mile Rd.

           Novi, MI   48375

·         E-mail: mdominick at novilibrary.org



*Deadline:*  Wednesday, October 24, 2018





[image: Description: Description: Description: Description: Description:
Description: Description: Description: Description: Description:
Description: Description: New Logo 1 inch rgb for web]*Marcia Dominick* |
Administrative Assistant

Novi Public Library |45255 West Ten Mile Road | Novi, MI  48375

Phone 248-869-7211|Fax 248-349-6520 |Administration Office 248-869-7204

www.novilibrary.org

*Inform. Inspire. Include.*
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