[Michlib-l] Drive Thru Window

[Casey Branch]

Hello All,

We will be getting a drive-thru window added to our library in the next
couple of weeks.  I was hoping to get some procedures/policies from other
libraries that already have a drive thru windows.  Our window will be
located quite a ways away from our "Holds Room" and our circulation desk.

How do you staff it?
Do patrons make an appointment?
Do patrons call ahead so their holds can be ready to go at the drive thru
window?
Do staff members "run" back and forth whenever the call button is pushed
and to retrieve patrons holds?

Please reply offline and I will compile the answers.

Thanks,
Casey

-- 
Casey Branch, Customer Service Supervisor
Salem south Lyon District Library
9800 Pontiac Trail
South Lyon, MI  48178
Phone:  (248)437-6431
Fax: (248)437-6593
cbranch at ssldl.info
http://www.ssldl.info
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