[Michlib-l] [Michlib-I] Blocking Patrons

[Justine Peterson]

Hello all,

I don't know if any of you remember my email from a month or so ago about
overdue items, but here's a little update: I got some back! It was truly a
miracle to find them in my dropbox one morning!

Unfortunately, not all patrons decide to return their items. There is one
who I can't get a hold of, who I'm going to give up on.

My questions is this: if they return the books but want them renewed/
want to check out more, but I know they'll likely be checked out and kept
for months on end with, again, no means of contact, am I able to just block
the account and refuse service? If the books remain checked out and are
never returned, I know the account can be blocked for overdue items, and
just mark the items as lost. But what happens if you know the patron is
incredibly unreliable, and seems to take advantage of the free services? Is
it something I need to discuss with my board?

I guess that's really more than one question. Has anyone ever dealt with
something like this? If so, how did you solve the issue when communication
wasn't an option/ didn't work?


Best,
*Justine Peterson*
Library Director
Seville Twp Library
Riverdale, MI 48877
P: 989.833.7776

seville.michlibrary.org
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