[Michlib-l] Techsoup Hotspots data limits question

[Dennis Kreps]

Andrea --
We recently purchased new hotspots through Mobile Beacon. We decided to buy
new, instead of
renewing the license on several units which were out of warranty...nearly
the same price. Near the
end of the annual license renewal date, we received a letter from Mobile
Beacon stating that
hotspots should be rebooted, and left on, for a designated time period
(early June?), so that
the software could be updated. A patron received a message like what you
describe; I suggested
she reboot and leave the device on...hopefully (I did not hear otherwise)
that did the trick.

Good luck!

-- Dennis


Dennis Kreps
Director, Bridgman Public Library
4460 Lake Street
Bridgman, MI 49106
PH: 269-465-3663
dennis at bridgmanlibrary.com


On Thu, Jun 24, 2021 at 3:39 PM Andrea Estelle via Michlib-l <
michlib-l at mcls.org> wrote:

> Hi All
>
> I know other libraries out there have Techsoup Hotspots too – we just got
> ours going a little over a month ago and are having problems with a couple
> of them saying data limits reached. These are supposed to have unlimited
> data. Has anyone else encountered this and if so can you reply to me off
> list and tell me how you resolved it? If there is a quick and easy fix that
> doesn’t involve waiting on hold with T-Mobile for hours that would be
> awesome! J
>
>
>
> Thanks,
>
> Andrea
>
>
>
> Andrea Estelle, MLIS
>
> Brighten the Corner Where You Are!
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