[Michlib-l] Chat Reference Questions

[Nicole Baron]

Hi Michlib!
Our library is considering whether or not to start offering chat as a reference tool for our patrons. If your library currently offers chat:

* Do you see a lot of patrons use chat?
* What types of questions do they ask or use it for?
* How do you determine scheduling/who covers chat?
* What policies do you have in place?
* What are the best platforms? Or what platform do you use?
Thank you!

Nicole Baron
Adult Services Librarian
Southfield Public Library
26300 Evergreen Rd
Southfield, MI 48076
(248) 796-4379
nbaron at southfieldlibrary.org




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