[Michlib-l] User Services Supervisors Needed

[Josh Olsen]

Good afternoon,

The University of Michigan-Dearborn has an exciting job opportunity for two
User Services Supervisors in the Mardigian Library. These full-time
positions report directly to the Head of the User Services Department. The
chosen candidates will be responsible to:

   -     Supervise the Mardigian Library Information Desk
   -     Supervise and operate LibChat, LibAnswers, and RefAnalytics
   -     Provide guidance and supervision to library student employees in
   User Services
   -     Provide excellent customer service to all faculty, students,
   staff, and guests
   -     Assist with special projects and other duties as assigned

Responsibilities:

   -     Assist patrons in locating library materials
   -     Respond to inquiries about library policies, procedures and
   services
   -     Receive and record fines and payments
   -     Balance cash register
   -     Book study rooms for students using reservation software
   -     Clear blocked patron records
   -     Operate automated circulation system (Innovative Interfaces Sierra)
   -     Compile User Services statistics
   -     Run reports & notices using Sierra library automation software

Required Qualifications:

   -     Bachelor’s degree required. Previous library working experience
   preferred.
   -     Proficient with Google suite and MS office (Docs, Slides, Sheets,
   Word Excel, ), and comfort using computers and technology required.
   Experience with library automation preferred (Sierra/Millennium experience
   a plus)
   -     Ability to work independently with minimal supervision and as part
   of a team required
   -     Must be ready to work a flexible schedule (including evenings and
   weekends) when necessary
   -     Ability to communicate effectively with faculty, staff, students
   and the public
   -     Good interpersonal skills, strong customer service skills and good
   decision making skills required
   -     Experience working in a very diverse environment strongly desired
   -     Experience balancing cash register drawers or strong cash handling
   experience preferred

Apply for the Afternoon User Services Supervisor position here.
<https://careers.umich.edu/job_detail/207131/information-resources-assistant-intermediate>

Apply for the Evening User Services Supervisor position here.
<https://careers.umich.edu/job_detail/206983/information-resources-assistant-intermediate>


-- 
Josh Olsen (he/him)
Head of User Services
Mardigian Library
University of Michigan - Dearborn
jdolsen at umich.edu
313-593-3740
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