[Michlib-l] Desk Staff - working at multiple service points

[Andrea Ingmire]

Greetings hive mind -
If you work in a library system that has a staffing structure where 'desk staff' work in multiple departments or at multiple service point types, I'm very interested in learning more about how that works for you. I am NOT looking for staffing structures with multiple branches where staff are scheduled to perform the same tasks but at different branches.

Since Covid we've been experiencing quite a lot of turnover. At this moment in time we have a very green staff. I'm hearing from my department managers that many are feeling very overwhelmed by the training involved in onboarding new staff. It has made me curious about rethinking onboarding processes and/or considering new options for staffing - especially at service desks.

Curious about what other staffing models are out there in library land, and how they are (or are not) working in your organization.

We're a Class 5 library with one main library of significant size.

As always, many thanks.
Andrea

[cid:83f619e5-ab16-4e2f-a6cb-6307e3ca30f5]
~~~~~~~~~~~~~
Andrea Ingmire
Library Director

Peter White Public Library
217 North Front Street
Marquette, MI 49855

906-226-4303  Office

906-228-9510  Library Main Number

906-226-1783  Library Fax



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