[Michlib-l] Fax24 questions/alternatives

[ConnieJo Ozinga]

We have the Envisionware Library Document station, which both scans
and faxes.  Scans to email or thumb drive and converts document to
Word format if desired.  It is almost idiot proof.  We have the
Envisionware coin-op print system, so printing is channeled through
there.  But no credit card set up. We spent around $7,000 for the
system.  Connie

On Thu, Nov 20, 2014 at 3:04 PM, Steven Smith <ssmith at ci.dearborn.mi.us> wrote:
> The Dearborn Public Library uses Fax24 as a stand-alone fax machine for our
> public.  It is convenient as it takes very little staff time and allows the
> public to pay for faxes by credit card for a reasonable price without
> needing staff interaction.
>
>
>
> Unfortunately, we’ve been getting a lot of complaints from staff that the
> machine is extremely unreliable and that there are frequent problems. We’ve
> also heard that Fax24’s customer service is very poor.
>
>
>
> We were wondering if anyone else has found an alternative stand-alone fax
> solution to Fax24. From my investigations it looks like Fax24 is the only
> game in town for this kind of service. If you aren’t using a stand-alone fax
> solution, can you let me know how your library deals with offering faxing
> services for you public?
>
>
>
> Thank you,
>
>
>
>
>
> Steven F. Smith
>
> Administrative Librarian
>
> Dearborn Public Library
>
> 16301 Michigan Ave.
>
> Dearborn, MI  48124
>
> (313) 943-2812
>
>
>
>
> _______________________________________________
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> Michlib-l at mcls.org
> http://mail2.mcls.org/mailman/listinfo/michlib-l
>



-- 
Connie Jo Ozinga
Library Director
Commerce Township Community Library
2869 N Pontiac Trail
Commerce, MI 48390
(248) 669-8108 x101
www.commercelibrary.info