[Michlib-l] MeLCat Request Drops

[Palmer, Anne M]

We have had items returned as not requested but the paging slip shows it was truly requested.  Also had a few patrons say their request was cancelled but not by them.

From: michlib-l-bounces at mcls.org [mailto:michlib-l-bounces at mcls.org] On Behalf Of Thomas Moore
Sent: Thursday, October 02, 2014 11:25 AM
To: michlib-l at mcls.org
Subject: [Michlib-l] MeLCat Request Drops

Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?

We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?

Thanks for your input,

Thomas Moore
Adult Services Librarian
Delta Township District Library
5130 Davenport Dr.
Lansing, MI 48917
517-321-4014 x603
tmoore at dtdl.org<mailto:tmoore at dtdl.org>
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