[Michlib-l] MeLCat Request Drops

[Barbara Dinan]

My apologies if you have already considered this ... Have the patrons in
question updated their emails on their MeL accounts? (MeL issues a default
email and patrons need to change them to their personal emails.)

If the lending library can not fulfill the request, an email is sent to
the patron to let them know that the request will be canceled. If MeL
doesn't have the patrons' email, then it could look like what you have
described -- the request would "disappear" and the receiving library would
have no notice because there was nothing for them to receive.

Every time I have had a patron complaint about dropped or missing MeL
requests, this has turned out to be the case.

I hope this helps.
Barb Dinan
Plymouth Library

> I have had complaints from patrons on In Transit MeLCat items dropping
> from accounts, but have not been able to verify these reports at this
> time, so no help ticket has been submitted.  These reports have happened
> in the last two weeks.  We are an Innovative library, just FYI if that’s
> a factor in any system issues.
>
> I am copying this to the melcat listserv as well for wider responses.
>
> Thanks for starting this discussion, in case there is a larger system
> problem!
>
> Heather Goupil, MeLCat Coordinator
> Capital Area District Libraries - Administration
> 401 S. Capitol Avenue, Lansing, MI 48933
> 517-334-1531 | goupilh at cadl.org<mailto:goupilh at cadl.org>
> www.cadl.org<http://www.cadl.org/> | zv194
>
>
>
> From: michlib-l-bounces at mcls.org [mailto:michlib-l-bounces at mcls.org] On
> Behalf Of Thomas Moore
> Sent: Thursday, October 02, 2014 11:25 AM
> To: michlib-l at mcls.org
> Subject: [Michlib-l] MeLCat Request Drops
>
> Are any other libraries having trouble with MeLCat requests being dropped
> from patron accounts?
>
> We have been getting more and more complaints from patrons over the past
> several weeks about their requests disappearing from their MeLCat
> accounts. It seems to be happening before items are in transit, but we are
> not receiving any notice that the holds have been cancelled. We are
> hearing about it so often and it has been happening so much more lately
> that it is clear that it is not just patron error. Has anyone else been
> having the same issue?
>
> Thanks for your input,
>
> Thomas Moore
> Adult Services Librarian
> Delta Township District Library
> 5130 Davenport Dr.
> Lansing, MI 48917
> 517-321-4014 x603
> tmoore at dtdl.org<mailto:tmoore at dtdl.org>
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