[Michlib-l] Policy/Procedure question redux

[SPA Lois Lovell]

Nannette, we have a policy for that! Please see attached documents. Good 
luck with your patron!  Lois

Lois Lovell, Director
Sparta Carnegie Township Library
80 N. Union St.
Sparta, MI  49345
(ph) 616-887-9937
(fax)  616-887-0179

---------- Original Message -----------
From: Nannette Miller <erlib.director at gmail.com>
To: Michlib-l <michlib-l at mcls.org>
Sent: Tue, 23 Aug 2016 17:25:24 -0400
Subject: [Michlib-l] Policy/Procedure question redux

> I am sending this again because I sent it out on Saturday, when only 
> a few poor souls like me were working. I got one response about what 
> they do, and a couple of people commiserating with me. What is your 
> policy or procedure if a patron calls a board member with a 
> complaint about the director? If you have no policy or procedure for 
> this situation, please let me know that. This same patron bullied 
> the board into adding something to our personnel policy a few years 
> ago that turned out to be illegal. It cost us a lot of money down 
> the road.
> 
> As always, thank you for sharing your collective wisdom!
> 
> Nannette
> 
> --
> 
> Nannette Miller | Director
> Elk Rapids District Library
> 231.264.9979 | erlib.director at gmail.com | elkrapidslibrary.org
------- End of Original Message -------

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