[Michlib-l] Bad Patron Behavior, Want to share your processes? Or you handouts?

[Nannette Miller]

We are just starting to address this issue and I would love to see what you
find out. Please share.

Thank you.

Nannette Miller
Elk Rapids District Library

On Thu, Oct 13, 2016 at 5:02 PM, Andrea Ingmire <aing at uproc.lib.mi.us>
wrote:

> The season for spending time indoors is coming up and we are already
> seeing an up-kick in bad behavior from some of our patrons.  I’d love to
> see our library come up with a more proactive process… so if you have any
> tips on how to stop the behavior before it starts, or other processes that
> have made dealing with difficult populations easier on staff, I’d love to
> hear about it.
>
>
>
> We are also working on our patron code of conduct.  I’d love to see what
> other libraries have in place.  I am looking for a full policy but also a
> shortened version that can be handed to patrons in the moment they are
> behaving badly.
>
>
>
> It would also be interesting to hear how you ‘track’ patron behavior.  We
> have a spreadsheet on a shared drive, but I’d like to find something a
> little easier to access, update and use.
>
>
>
> Any and all suggestions or stories welcome!
>
>
>
> ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
>
> *Andrea Ingmire*
>
> Library Director
>
> Peter White Public Library
>
> (906) 226-4303 (office)
>
> (906) 250-0080 (cell)
>
> (906) 226-1783 (fax)
>
> www.pwpl.info
>
>
>
>
>
> _______________________________________________
> Michlib-l mailing list
> Michlib-l at mcls.org
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>
>


-- 

Nannette Miller | Director
Elk Rapids District Library
231.264.9979 | erlib.director at gmail.com | elkrapidslibrary.org
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