[Michlib-l] Handling Faxes

[Devin Erlandson]

1. We have a Simple Scan Station (http://www.simplescanstation.com/) in our
adult public computer area that is theoretically self-serve.
2. We have a traditional fax machine in the staff office area for staff to
use or if something were to happen and our Simple Scan was unable to be
used.
3. We urge patrons to use the Simple Scan on their own and ask for help if
it's required. I've found that most patrons will ask for help before
attempting to use the public fax because they are confused by it or
intimidated.
4. The Simple Scan really is very easy (and also scans to email, USB, and
Google Docs), but it is rare that a patron doesn't need help using it. So
in terms of staff time saved, maybe not a lot.

On Wed, Sep 28, 2016 at 10:36 AM, Stanczak, Cindy <
cstanczak at albionlibrary.org> wrote:

> We do not have self-service, but it's something we've been looking in to.
> Frankly, given our experience with our self-serve copier, I'm not sure how
> much staff time self-serve would save.
>
> We keep the fax machine at the front desk and process faxes for patrons.
>  $0.50/first page, $0.25/every page thereafter, no charge for the cover
> page, which we also offer free of charge.  Fax service is heavily utilized
> by our community.
>
> Cynthia Stanczak
> Library Director
> Albion District Library
> 501 S. Superior St.
> Albion, MI  49224
> (517) 629-3993
>
> Albion District Library: Transforming Minds, Changing Lives.
> Proudly serving our community since 1919.
> Online at www.albionlibrary.org, or find us on Facebook!
>
> On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman at tln.lib.mi.us>
> wrote:
>
>> Dear Colleagues, I'm doing a survey to find out how other libraries
>> handle faxes.
>> 1. Do you have self service?
>> 2. Do you keep the fax machine behind the service area where only staff
>> can process it?
>> 3. Do you keep the fax machine in a public area and give patrons a choice
>> of whether they want to do it themselves or get help with it?
>> 4. Any other configurations of fax service?
>>
>> Thanks for your input!
>> Jaema
>>
>>
>>
>> --
>> Jaema Berman
>> Director
>> Addison Twp. Public Library
>> 1400 Rochester Rd.
>> Leonard, MI 48367
>> Phone: 248-628-7180
>> Fax: 248-628-6109
>> http://www.addisontwp.michlibrary.org
>>
>> “Today a reader, tomorrow a leader.”
>> Margaret Fuller
>> 1810-1850
>> Some books are to be tasted, others to be swallowed, and some few to be
>> chewed and digested. ~ Francis Bacon
>>
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>>
>
>
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>


-- 
Devin Erlandson, MLIS
Information Coordinator
Allegan District Library
269-673-4625
alleganlibrary.org
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