[Michlib-l] Patron Problem

[Kimberly Young]

It is encouraging to me every day to see the support that the library
community in Michigan provides to one another.  Working with in an
environment that is free and open to the public can present its
challenges.  You all are the people that face these challenges with a smile
and open arms each day, while always remembering that the person in front
of you is the reason that you are there! Keep it up!

Thank you to each and every one of you for all you do for our libraries and
in turn our communities!

Have a beautiful weekend!

Kimberly Young
Library Director
Houghton Lake Public Library
4431 W Houghton Lake Drive
Houghton Lake, MI 48629
989-366-9230
kyoung at hlpl.org

On Fri, Feb 17, 2017 at 2:12 PM, BEL Britney Dillon <belbd at llcoop.org>
wrote:

> Stephanie-
>
> Our method/procedure for dealing with conduct issues is almost exactly the
> same as Dave's.  The important part is having that Patron Behavior
> Policy/Code of Conduct to be able to show the patron.  Otherwise, they
> actually CAN claim you are discriminating against them.  (It's also a good
> rule of thumb to have this posted in full view of the public - that way
> they can't claim that they've never seen it before...)
>
> Best of luck.
>
> Britney
>
> Library Director
> Alvah N. Belding Memorial Library
> 302 E. Main St.
> Belding, MI 48809
> 616.794.1450 <(616)%20794-1450>
>
> "You want weapons? We're in a library. Books are the best weapon in the
> world.
> This room's the greatest arsenal we could have. Arm yourself!" - The
> Doctor
>
> *---------- Original Message -----------*
> From: David Conklin <dconklin at thegdl.org>
> To: stephanie daniels <daniels55 at yahoo.com>, Michlib-l <michlib-l at mcls.org>
>
> Sent: Fri, 17 Feb 2017 19:09:31 +0000
> Subject: Re: [Michlib-l] Patron Problem
>
> > Stephanie,
> >
> > The short answer to your question is yes.  [UTF-8?]However…
> >
> > You should have an [UTF-8?]“expected [UTF-8?]behavior†policy or
> [UTF-8?]“Patron code of [UTF-8?]conduct†policy.  You should be able to
> clearly identify what code or rule the patron is breaking.
> >
> > At GDL, we will inform patrons who are breaking our code and provide
> them a copy of the code.  We give them a chance to comply with the code.
> If a patron continues the offending action(s) staff are empowered to  ask a
> patron to leave for the day.  Again, they have a chance to come back and
> conform to the code another day.
> >
> > Habitual offenders are documented and may receive a ban of up to 12
> months or even permanent, depending on the severity and other factors of
> the offending behavior.  [UTF-8?]I’ve been the Director at GDL for about
> four years and have not banned anyone permanently.
> >
> > Here is link to [UTF-8?]GDL’s Parton Code of Conduct for your
> review:  https://www.thegdl.org/downloads/Policies/Patron-
> Code-of-Conduct.pdf
> >
> >
> > :o)
> > Dave
> >
> >
> >
> > David Conklin
> > Director
> > Genesee District Library
> >
> > (810) 230-3335 Office
> > (810) 732-1161 Fax
> > dconklin at thegdl.org
> >
> > Genesee District Library Headquarters
> > 4195 W. Pasadena Avenue
> > Flint, MI 48504
> >
> >
> > *From:* michlib-l-bounces at mcls.org [mailto:michlib-l-bounces at mcls.org] *On
> Behalf Of *stephanie daniels
> > *Sent:* Friday, February 17, 2017 10:46 AM
> > *To:* Michlib-l <michlib-l at mcls.org>
> > *Subject:* [Michlib-l] Patron Problem
> >
> >
> > Dear Library Directors,
> >
> >
> >
> > Can you ban a patron from using the library. This is a person who has
> PTSD and says that the government is watching him. He says that he is
> discriminated against by everyone and wears a sign on his back saying stop
> discrimination. When he is in the library everyone is uneasy including
> other patrons.
> >
> >
> >
> > Regards,
> >
> > S. Daniels
> >
> > Hartford Public Library
> *------- End of Original Message -------*
>
> _______________________________________________
> Michlib-l mailing list
> Michlib-l at mcls.org
> http://mail2.mcls.org/mailman/listinfo/michlib-l
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail3.mcls.org/pipermail/michlib-l/attachments/20170217/c12ad36a/attachment.html>