[Michlib-l] Patron Problem

[BEL Britney Dillon]

Stephanie-

Our method/procedure for dealing with conduct issues is almost exactly the same as Dave's.  The important part is having that Patron Behavior Policy/Code of Conduct to be able to show the patron.  Otherwise, they actually CAN claim you are discriminating against them.  (It's also a good rule of thumb to have this posted in full view of the public - that way they can't claim that they've never seen it before...)

Best of luck.

Britney

Library Director 
Alvah N. Belding Memorial Library 
302 E. Main St. 
Belding, MI 48809 
616.794.1450

"You want weapons? We're in a library. Books are the best weapon in the world. 
This room's the greatest arsenal we could have. Arm yourself!" - The Doctor

---------- Original Message -----------
From: David Conklin <dconklin at thegdl.org> 
To: stephanie daniels <daniels55 at yahoo.com>, Michlib-l <michlib-l at mcls.org> 
Sent: Fri, 17 Feb 2017 19:09:31 +0000 
Subject: Re: [Michlib-l] Patron Problem

> Stephanie,
>  
> The short answer to your question is yes.  [UTF-8?]However…
>  
> You should have an [UTF-8?]“expected [UTF-8?]behavior” policy or [UTF-8?]“Patron code of [UTF-8?]conduct” policy.  You should be able to clearly identifywhat code or rule the patron is breaking.  
>  
> At GDL, we will inform patrons who are breaking our code and provide them a copy of the code.  We give them a chanceto comply with the code.  If a patron continues the offending action(s) staff are empowered to  ask a patron to leave for the day.  Again, they have a chance to come back and conform to the code another day.
>  
> Habitual offenders are documented and may receive a ban of up to 12 months or even permanent, depending on the severityand other factors of the offending behavior.  [UTF-8?]I’ve been the Director at GDL for about four years and have not banned anyone permanently.
>  
> Here is link to [UTF-8?]GDL’s Parton Code of Conduct for your review: https://www.thegdl.org/downloads/Policies/Patron-Code-of-Conduct.pdf
>  
>  
> :o)
> Dave
>  
>  
> 
> David Conklin
> Director
> Genesee District Library
> 
> (810) 230-3335 Office
> (810) 732-1161 Fax
> dconklin at thegdl.org
> 
> Genesee District Library Headquarters
> 4195 W. Pasadena Avenue
> Flint, MI 48504
>  
> 
> From: michlib-l-bounces at mcls.org [mailto:michlib-l-bounces at mcls.org]On Behalf Of stephanie daniels
> Sent: Friday, February 17, 2017 10:46 AM
> To: Michlib-l <michlib-l at mcls.org>
> Subject: [Michlib-l] Patron Problem
>  
> 
> Dear Library Directors,
> 
>  
> 
> Can you ban a patron from using the library. This is a person who has PTSD and says that the government is watching him. He says thathe is discriminated against by everyone and wears a sign on his back saying stop discrimination. When he is in the library everyone is uneasy including other patrons.
> 
>  
> 
> Regards,
> 
> S. Daniels
> 
> Hartford Public Library
------- End of Original Message -------
 
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