[Michlib-l] Documenting patrons recurring problematic behavior

[Jessica Enget]

Hi Collective Brain,


I am seeking feedback on how other libraries track or document recurring problematic or troublesome behavior staff experience from patrons.


The goal of the documentation would be to provide clear/open communication for staff regarding ongoing situations involving problematic behavior so staff actions remain consistent with library policy despite a patron interacting with varying staff members.

If documentation is being kept on a patron's behavior, how do you maintain this documentation so it is not in violation of privacy?

Or, if your library does not keep documentation, do you have other practices/procedures in place staff are trained to follow?

Thank you for your feedback!


Regards,


Jessica Enget
Director
Lincoln Township Public Library
2099 W John Beers Rd
Stevensville, MI 49127
(269) 429-9575 ext 126
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