[Michlib-l] Job Opportunity - Library/Learning Commons Tech position - Sault Ste. Marie, MI

[Mary June]

The Kenneth J. Shouldice Library at Lake Superior State University, Sault
Ste. Marie, MI is looking to fill the position of Library/Learning Commons
Tech. Come and join our dynamic team!

Job description can be seen below, or view and apply online at
https://jobs.lssu.edu/postings/2541


*Position Title: Library/Learning Commons Tech*

*Department:  Academic Services-Library*

*Job Summary/Basic Function*

Maintain and support the technology services offered within the Library and
Learning Commons area and assist the Director of the Library in
implementation of new and updates to existing technology. Offer high level,
customer service to patrons and other guests of the Library and Learning
Commons. Provide technical, organizational, and clerical assistance
necessary to coordinate the daily operations of the Library office.

*SOURCE OF SUPERVISION*
Director of the Library

*DIRECTION EXERCISED*
In consultation with library staff, coordinates assignments and schedules
student workers assigned to the department.

*DUTIES AND RESPONSIBILITIES*

1.) Technology Support: Assist Campus, Library and Learning Commons staff
in the creation, support, and training of departmental technology services
including but not restricted to:
a. Maintenance of web pages
b. Social media
c. Library Course Pages
d. Blog services
e. Proxy Server
f. Synchronous learning technology
g. Scantron support
h. Academic Podcasting
i. Ensure laptops are maintained

2.) Database Management: Responsible for all circulation services including
managing and creating reserve/e-reserve materials and Interlibrary Loan.
Must be able to effectively use all aspects of the ILS (Integrated Library
System) including acquisitions, reporter, cataloging etc. Adds and edits
patron records, and creates/edits brief catalog records in the integrated
library system database. Performs copy cataloging duties. Troubleshoots
issues with equipment housed in or checked out by the libraries, including
laptops, tablets, etc. Updates patron and Library records in the Library
database system as needed. Responsible for the physical library collections
including stacks, reserves etc. Conduct periodic inventories, and oversees
the shelving of materials and their organization in the library.

3.) Patron/Customer Services: Provide personal assistance to the immediate
supervisor and other staff in obtaining, assembling and organizing
materials, facilities and equipment for completion of their
responsibilities; advise visitors; schedule appointments, act as contact
person for the department. Provide positive public face for the Library and
Learning Commons to all patrons. Provide light reference as needed.
Troubleshoots and resolves problems while recognizing when it is
appropriate to pass them on to their supervisor or others. This staff
member is the first point of contact when problems occur, such as:
resolving issues of interpretation of library policies, discrepancies in
library user records, missing materials, and responding to patron concerns,
etc. Ability to deal tactfully with a diverse public is essential.

4.) Clerical: Provide clerical support including but not limited to prepare
correspondence, reports and related documents; handle and distribute mail;
answer phone; order and inventory office supplies; maintain files and
special records; operate equipment related to departmental operations;
schedule appointments; act as contact person for the department.

5.) Student Employee Interaction: In consultation with library staff,
directs, coordinates activities and schedules student workers assigned to
the department. Works with students to accomplish project goals in a timely
manner. Guides students on the use of Library, Learning Commons and Campus
technology projects.

6.) Event Coordination: Assist with planning, organizing, scheduling,
developing, arranging and promoting departmental activities and special
events, and coordinating plans with other departments and outside agencies;
coordinate various operations related to the specialized functions of the
department and the support staff involved. Responsible for the coordination
of the READ poster program.

7.) Other duties as assigned.

*Minimum Qualifications*
High School Graduate or equivalent
Two or more years of experience working in a multi-person, technology
oriented environment
One or more continuous years of experience handling money and knowledge of
basic accounting principles
6 months or more experience working with an Integrated Library System (ILS)
6 months or more experience working in a library
Possess and demonstrate excellent professional and customer service skills
Demonstrated knowledge of University academic policies
Demonstrated experience using and maintaining electronic office equipment
and educational technology devices
Demonstrated ability to work independently and in a team setting
Demonstrated excellent oral and written communication skills
Demonstrated problem solving and decision making skills
Demonstrated ability to learn and implement new technologies
Demonstrated proficiency working with Microsoft Office
Ability and willingness to work some weekend and evening hours as necessary
Demonstrated experience with OCLC Interlibrary loan
Demonstrated attention to detail
Experience with tactful resolution of difficult situations
Possess strong organizational skills

* Desired Qualifications*
Associate Degree or higher
Experience maintaining web pages
Experience coordinating small to medium sized events
Experience with multiple forms of social media
Ability and eagerness to work in an evolving and demanding work environment

*Physical Demands*
Adequate physical fitness to be able to sit and concentrate for long
periods of time; use of fine motor skills to operate computers; problem
solving ability; use of gross motor skills to lift up to 25 pounds
occasionally; ability to understand and work with numbers; ability to see,
hear, and speak with or without the use of aids to perform normal office
tasks. Ability to multi-task. Must have the ability to work well on his/her
own; ability to be trustworthy and maintain confidentiality; ability to
read and follow written and oral directions, and to plan and work well
independently or in groups.

Work Hours 8:00 am-5:00pm Varies
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