[Michlib-l] Homebound Delivery Service with volunteers compiled

[Janelle Bishop]

Hey Everyone,
I only received one response to my email about homebound delivery services
and it is included below. I don't think everyone is back to work yet... I
might send this out later in the year to see if I get a better response.
Thanks,
Janelle



Here at the Kalamazoo Public Library we have our ViaMail service
<https://www.kpl.gov/patron-support/resources/viamail/viamail/>. We use the
mail to send things out, but I can answer the first three questions.



   1. Our application form asks the patron to let us know why they cannot
   come to the library. It is usually because of age or disability. We don’t
   require proof. I can respect the reasons why someone might require proof,
   but it seems intrusive.
   2. We just put that online application up for patrons to fill out.
   Before they would call our ViaMail library assistant. The online
   application works better. Patrons fill it out and creates a record that
   gets emailed to our ViaMail LA. He then processes it and will save that
   application to refer to if needed. We do have that one dedicated staff
   person who processes patron’s applications, material requests, etc. If they
   need a little assistance when they get the occasional in depth reference
   question, they’ll work with a librarian to answer it.
   3. Materials are checked out to the patron before they are mailed out.

And



7. We send our materials out in special zipper mailers, though I forget
where we ordered ours at the moment. If you’re doing delivery this might be
an issue, other than maybe a bag would make it easier to keep materials in
one place. We also mail out everything      that we would circulation to
patrons who come into our buildings: books, CDs, and DVDs.



Thank you,
Steve

Janelle (Martin) Bishop
Head of Fiction
Marguerite deAngeli Library
Lapeer District Library
921 W. Nepessing St.
Lapeer, MI 48446
jmartin at lib.lapeer.org
810-664-6971 ext 3218
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