[Michlib-l] Difficult Patron training

[Lancaster, Cathy (MDE)]

Hi Jennifer, et. al.,
There are de-escalation, mental health, angry customer, and additional trainings in the "Customer Service" section on LM's Staff Skills site: https://my.nicheacademy.com/staffskills. You can also access WebJunction courses and past LM Webinar Archives by going to: WWW.MICHIGAN.GOV/LIBRARYCE<http://WWW.MICHIGAN.GOV/LIBRARYCE>.
Have a good one,
Cathy Lancaster
Youth Services Coordinator
Library of Michigan
702 W. Kalamazoo St.
Lansing, MI 48915
My Pronouns: She/Her - See www.mypronouns.org<http://www.mypronouns.org/> to learn more.
LancasterC5 at michigan.gov<mailto:LancasterC5 at michigan.gov> | 517-335-8129 | www.mi.gov/libraryofmichigan<http://www.mi.gov/libraryofmichigan>
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From: Michlib-l <michlib-l-bounces at mcls.org> On Behalf Of Jennifer Roth via Michlib-l
Sent: Monday, November 23, 2020 10:47 AM
To: Michlib-l <michlib-l at mail.mcls.org>
Subject: [Michlib-l] Difficult Patron training

CAUTION: This is an External email. Please send suspicious emails to abuse at michigan.gov<mailto:abuse at michigan.gov>

Good morning,

I'm looking for some online training for staff in dealing with difficult patrons. Which trainings have been successful for you?

Thanks,

Jennifer Roth
pronouns: she/her
Interim Director
Westland Public Library
(734) 326-6123 ext 2825

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