[Michlib-l] Difficult Patron training

[Norris, Sonya (MDE)]

Hi Jennifer,

For free, library-specific training on dealing with difficult patrons, see the Niche Staff Skills Academy<https://my.nicheacademy.com/staffskills> available through the Library of Michigan. In particular, try these popular courses:


  *   How to handle angry customers<https://my.nicheacademy.com/staffskills/course/2122>
  *   De-Escalation - Recognizing and Responding to Tense Situations<https://my.nicheacademy.com/staffskills/course/12671>
  *   De-Escalation - Skills and Practice<https://my.nicheacademy.com/staffskills/course/12814>

Stay safe and I'll see you on the other side,
Sonya Schryer Norris
Library of Michigan, MDE
517-335-1498



From: Michlib-l <michlib-l-bounces at mcls.org> On Behalf Of Jennifer Roth via Michlib-l
Sent: Monday, November 23, 2020 10:47 AM
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Subject: [Michlib-l] Difficult Patron training

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Good morning,

I'm looking for some online training for staff in dealing with difficult patrons. Which trainings have been successful for you?

Thanks,

Jennifer Roth
pronouns: she/her
Interim Director
Westland Public Library
(734) 326-6123 ext 2825

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