[Michlib-l] Novi Public Library Job Posting - Guest Relations Monitor

[Nicole Williams]

*JOB DESCRIPTION*



*JOB TITLE:**             Guest Relations Monitor                      *

*REPORTS TO:**        Director*


*The Novi Public Library is a vibrant, fast-paced class six library located
within Oakland County. The Library was awarded the “Community Builder
Award” in 2021 from the Novi Chamber of Commerce for its innovative
approach to reaching its community by introducing the first self-service
kiosk in Michigan, called Lakeshore Lending Library. We proudly serve a
diverse community with a population of 65,000+.  As a proud organization
within the Novi community, we are committed to serving our guests with
exceptional customer service through innovative programming, cutting-edge
technology in our iCube Makerspace, and expertly trained staff. In order to
meet the needs of our diverse population, we have increased staff awareness
and education of Diversity, Equity and Inclusion initiatives through
organization-wide training; created NPL @ Your Door, a mail delivery
service, to meet the needs of community members who may have less access to
the building; and advanced our ongoing commitment to “Inspire, Inform and
Include” all individuals who walk through our doors. Join our team!*



*PRIMARY DUTIES & RESPONSIBILITIES:*

1.    Greets and assists library guests; provides basic tours, information
and directions in the library; monitors building and grounds ensuring guest
safety and building security.

2.    Enforces Library policies relevant to public use.

3.    Responds to emergencies and provides support, as needed; acts
quickly, exercising good judgment; maintains security during open hours and
before/after our events.

4.    Interacts with Teen Space Monitor and teen guests to insure proper
use of the Teen Space, cafe and library based on the Guest Behavior Policy;
assists staff with difficult guest interactions; documents incidents and
evictions.

5.    Facilitates set-up/take-down of meeting rooms and equipment for
various in-house and public programs; maintains flexibility in work
schedule to accommodate events held outside of normal Library hours.





*Hours:  *19 hours per week

             Monday – Thursday 2:00pm – 6:00pm and Fridays 3:00pm –

             6:00pm.



*Salary Range:  *$11.56 – $19.50 per hour depending on qualifications



*Benefits: * No benefits offered with this position



*Application: *

•       Resume, cover letter and application required

•       Available at *http://www.novilibrary.org/About-Us/Employment-
<http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx>*

      Volunteering.aspx
<http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx>
<http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx>


•       Send to:  Nicole Williams, Human Resources Specialist



    Novi Public Library

    45255 W. Ten Mile Road

     Novi, Michigan  48375

     E-mail:  *nwilliams at novilibrary.org <nwilliams at novilibrary.org>*





*Deadline:* Applications due by:  Friday, August 15, 2022 at 5:00pm





*This job description is intended to describe the general nature and level
of work being performed by a person assigned to this job.  They are not to
be construed as an exhaustive list of all job duties that may be performed
by a person so classified.*

-- 


*Nicole Williams* - Human Resources Specialist
Novi Public Library 45255 W. Ten Mile Rd. Novi MI 48375
*Office: * 248-869-7211
www.novilibrary.org
*Inform.  Inspire.  Include.*
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