[Michlib-l] New York Times Comment About Library Workers

[Kristin.LaLonde at mymichigan.org]

With everything being automated these days, even though I am trained in many different things, I often find that the biggest value that I bring to my patrons/ customers is just being a friendly, available and helpful human being.

Thanks for sharing!

Kristin LaLonde, MLIS, AHIP
Health Sciences Library Manager
MyMichigan Health
4005 Orchard Drive
Midland, Michigan 48670
Phone (Midland) (989) 839-3262
Phone (Gratiot) (989) 466-7047
kristin.lalonde at mymichigan.org<mailto:kristin.lalonde at mymichigan.org>

[qtlxzfzf]

From: Michlib-l <michlib-l-bounces at mcls.org> On Behalf Of Megan Summers via Michlib-l
Sent: Thursday, December 5, 2024 12:04 PM
To: Jennifer Perryman via Michlib-l <michlib-l at mcls.org>
Subject: [Michlib-l] New York Times Comment About Library Workers

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A relative sent me a comment from a New York Times article entitled "Human Interaction Is Now a Luxury Good." I wanted to share it with my fellow library workers!

"I worked as a librarian in academia for many years. One day while I was on the reference desk I got a call from an emeritus professor who had some questions about navigating the university website. During our interaction, he said repeatedly how nice it was to immediately get a helpful person on the phone who took the time to answer his questions, especially someone who was nice and kind.
Anyway, I do hope the author of this book interviewed librarians also. They are on the front lines, doing this important work to help people get their information needs met, which can be especially difficult given how much misinformation is out there.
Public librarians in particular also have to deal with a lot of patron anger, especially these days. This is exhausting even on the best day, all while getting paid a fraction of what they really deserve in exchange for this kind of emotional labor."

Happy Holidays and Happy New Year!

Best,


Megan Summers (she/her)

Assistant Manager



Sherwood Forest Branch

7117 W. 7 Mile Rd./Livernois

Detroit, MI, 48221

313-481-1840

msummers at detroitpubliclibrary.org<mailto:msummers at detroitpubliclibrary.org>

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