[Michlib-l] Refunds for Credit Card Payments

[Ashley Gillies]

Good morning,

We are in the process of implementing a new pay system for our copy and print services that will allow patrons to pay with credit cards. Since credit card payments are handled by a third party, we are discussing how to best handle refunds.

To libraries who accept credit card payments for similar services, how do you handle credit card refunds?

I appreciate your insight!

Ashley Gillies
Emerging Technologies Librarian
Southfield Public Library
26300 Evergreen Road
Southfield, MI 48076
(248) 796-4351
www.southfieldlibrary.org<http://www.southfieldlibrary.org/>
(she/her/hers)
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