[Michlib-l] webinar training recommendation

[Mary Harrison]

Thanks everyone!  I appreciate all  the great suggestions.  We are going to
look at Ryan Dowd as many of you recommended.  

 

Happy Wednesday, Mary

 

PS For those who asked, I'll compile and send  responses  to you

 

Mary Jean Harrison

Director

Coloma Public Library

151 W. Center Street

PO Box 430

Coloma Michigan  49038

269-468-3431

www.colomapubliclibrary.net <http://www.colomapubliclibrary.net/> 

 

The most important asset of any library goes home at night - the library
staff.

Timothy Healy

 

From: Mary Harrison <mary at colomapubliclibrary.net> 
Sent: Wednesday, June 12, 2024 11:06 AM
To: 'michlib-l at mcls.org' <michlib-l at mcls.org>
Subject: webinar training recommendation

 

Good Morning MichLibL,

  I am wondering if anyone has taken a good training that provides scripts
for addressing challenging patron situations in the Library.   For example,
the Blackbelt Librarian teaches us to address a problem by assuming the
patron doesn't know that a rule is being violated, "Excuse me, Sir, you
probably didn't realize that food is now allowed in the study room".  This
allows the patron to save face.  I am looking for similar trainings that
provide examples of what staff could say to address difficult encounters.

 

Thanks for any suggestions you can offer, Mary

 

Mary Jean Harrison

Director

Coloma Public Library

151 W. Center Street

PO Box 430

Coloma Michigan  49038

269-468-3431

www.colomapubliclibrary.net <http://www.colomapubliclibrary.net/> 

 

The most important asset of any library goes home at night - the library
staff.

Timothy Healy

 

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