[Michlib-l] Materials Recovery/Fine Collection Options

[Christine Hage]

We, like many libraries, use Unique Management Systems  (800) 879-5453.
 Unique is a collection agency that ONLY services libraries.  They connect
to your automation system so after you have gone through your standard
notifications accounts over $25 automatically get turned over to Unique.
 You can pull an account at any time.  We pay $9 for each account we turn
over to the collection agency and we charge our delinquent customers $10
for the privilege of being turned over.  Our increased return rates on long
overdue materials is impressive and if we don't get the materials we get
payment for those items more often than not.  You can also turn over
accounts where materials have been returned, but fines exceed $25.  You set
the levels at each step of the way and pull accounts out of collections at
any point.


On Thu, Feb 13, 2014 at 12:26 PM, LTDL <lyonslib at hotmail.com> wrote:

> Hi all,
>
>
>
> We're having a major issue at our library with unreturned materials and
> collecting fines from patrons. At the moment, we're just making phone calls
> and sending letters to patrons, which obviously aren't the most effective
> options at getting our books or our money back. Does anyone here recommend
> some relatively inexpensive solutions to this problem?
>
>
>
> Thank you for your time,
>
> Allison Ferguson
>
> Director
>
> Lyons Township District Library
>
> (989) 855-3414
>
> lyonslib at hotmail.com
>
> _______________________________________________
> Michlib-l mailing list
> Michlib-l at lists.mcls.org
> http://lists.mlcnet.org/mailman/listinfo/michlib-l
>
>


-- 


Christine Lind Hage, Library Director
Rochester Hills Public Library
500 Olde Towne Road
Rochester, MI 48307-2043
248/650-7122
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