[Michlib-l] Patron Problem

[David Conklin]

Stephanie,

The short answer to your question is yes.  However…

You should have an “expected behavior” policy or “Patron code of conduct” policy.  You should be able to clearly identify what code or rule the patron is breaking.

At GDL, we will inform patrons who are breaking our code and provide them a copy of the code.  We give them a chance to comply with the code.  If a patron continues the offending action(s) staff are empowered to  ask a patron to leave for the day.  Again, they have a chance to come back and conform to the code another day.

Habitual offenders are documented and may receive a ban of up to 12 months or even permanent, depending on the severity and other factors of the offending behavior.  I’ve been the Director at GDL for about four years and have not banned anyone permanently.

Here is link to GDL’s Parton Code of Conduct for your review:  https://www.thegdl.org/downloads/Policies/Patron-Code-of-Conduct.pdf


:o)
Dave


David Conklin
Director
Genesee District Library
(810) 230-3335 Office
(810) 732-1161 Fax
dconklin at thegdl.org
Genesee District Library Headquarters
4195 W. Pasadena Avenue
Flint, MI 48504

From: michlib-l-bounces at mcls.org [mailto:michlib-l-bounces at mcls.org] On Behalf Of stephanie daniels
Sent: Friday, February 17, 2017 10:46 AM
To: Michlib-l <michlib-l at mcls.org>
Subject: [Michlib-l] Patron Problem

Dear Library Directors,

Can you ban a patron from using the library. This is a person who has PTSD and says that the government is watching him. He says that he is discriminated against by everyone and wears a sign on his back saying stop discrimination. When he is in the library everyone is uneasy including other patrons.

Regards,
S. Daniels
Hartford Public Library
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