[Michlib-l] Staff Talking Points

[Jacalynn Harvey (Roseville Public Library)]

Good morning, Andrea,

We will share the talking points that the Adult Services and Clerical Coordinators created for the librarians and clerks to use to discuss changes in library service to our patrons in another message.

A good resource is the "Library of Michigan Resources to Support Libraries with COVID-19 Patrol Policies document on the L of M website:
https://www.michigan.gov/documents/libraryofmichigan/LM_Resources_to_Support_Libraries_with_Covid-19_Patron_Policies_693630_7.pdf

On page 3 under "enforcement policies" there are some methods for discussing policies with patrons and de-escalation techniques.  I shared them with the staff during a recent Zoom meeting to help us prepare to reopen July 6.


Regards,


Jackie


Jacalynn Harvey

Director

Roseville Public Library


29777 Gratiot Avenue

Roseville, MI  48066

586-445-5407

586-445-5499 FAX


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www.rosevillelibrary.org

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________________________________
From: Michlib-l <michlib-l-bounces at mcls.org> on behalf of Andrea Ingmire via Michlib-l <michlib-l at mcls.org>
Sent: Friday, June 26, 2020 1:43 PM
To: michlib-l <michlib-l at mcls.org>
Subject: [Michlib-l] Staff Talking Points

Trying not to 100% reinvent the wheel here...
Anyone have staff talking points (or scripts) for the following topics:
- encouraging public to wear masks
- talking to patrons about physical distancing from other people (staff included)
- why we aren't 100% open
- why onsite programming isn't happening (in the building)

Anything else you'd want to share really. Including communication pieces/graphics to the public. I feel that so many people are in informational overload, they aren't going to see the info before arriving on site. So, we'll be doing a lot of explaining and talking to patrons.

We are planning to open, with limited hours, to the public July 15. Just trying to line up all these ducks...
~ ~ ~ ~ ~ ~ ~ ~ ~ ~
[https://drive.google.com/uc?id=1ZzZraRjjOMT9odAZUBIfN14CZBiJ8qYL&export=download]
Andrea Ingmire
Library Director
Peter White Public Library
(906) 226-4303 (office)
(906) 250-0080 (cell)
(906) 226-1783 (fax)
http://pwpl.info/


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